U-Line Outdoor Nugget Ice Maker E13: Auger Problem

E13 at a glance

Code

E13

Appliance

U-Line outdoor refrigeration

Applies to

U-Line Outdoor Collection nugget ice makers

Type

Needs attention soon

Can you clear it yourself?

Sometimes, after the safe checks below

Most likely cause

The auger is turning too little, or not at all

What you may notice with E13

• E13 appears on the display of the ice maker
• No new ice arrives in the bin
• Ice in the chute looks packed or frozen together
• The machine may sound strained or sit silent

How the outdoor refrigeration detects E13

In a nugget ice maker, an auger is the rotating part that scrapes frozen ice off the cold surface, pushes it along and shapes it into nuggets. The control expects the auger to turn when ice is being made, and it watches for signs that it is not doing so. If the auger jams, stalls or cannot be driven, the control concludes that something is wrong with it and posts E13.

Ice making stops at that point. Pushing a jammed auger to keep turning would only add wear to the parts around it. A packed or frozen build-up of ice in the bin or chute is one sensible thing to check, since ice that cannot move can hold the auger back. A problem on the drive side, which is the part that turns the auger, produces the same display, and that cannot be judged from outside the unit.

Likely causes of E13

• The auger is turning too little, or not at all
• Ice has packed around the auger and jammed it
• The part that drives the auger does not respond

Can you keep using the outdoor refrigeration with E13?

Do not keep running the machine with E13 on. A jammed or stalled auger can wear the parts around it if you keep pushing it, so switch it off and take any packed ice out of the bin by hand. Do not reach into the chute or take the unit apart. If E13 returns after a restart, leave it off and have it looked at. Waiting is no hazard, but the ice maker stays out of use until it is tested.

What you can safely check

1. Power the ice maker down completely, at the plug or the breaker, before your hands go anywhere near it.
2. Let it rest for a few minutes.
3. Lift any packed or frozen ice out of the bin by hand.
4. See that nothing sits in the ice chute.
5. Switch the unit on again.
6. If E13 returns, stop and contact us.

What our technician does for E13

• Check whether the auger turns freely or is jammed by ice
• Test the drive that turns the auger
• Inspect the ice path for blockages before restarting the machine

How to keep E13 from coming back

• Take out packed or frozen ice from the bin before it builds up around the chute.
• Keep the unit level so ice moves along the path the way it is meant to.
• Do not leave a full bin of ice sitting for long stretches when the machine is idle.

Technical reference

Code

E13

Appliance

U-Line outdoor refrigeration

Control family

U-Line Outdoor Collection nugget ice makers

Maker documentation

U-Line owner manuals and support

Checked

November 2026

Code meanings come from the maker’s documentation and our own repair work; we do not reprint the maker’s document. Confirm the full model number before acting on a code. We are an independent repair company, not affiliated with U-Line Corporation.